Terms of Use (Public Offer) of the Sanero.ai Service

1General provisions and status of the document

1.1. These Terms of Use (the “Terms” or the “Offer”) constitute an official public offer by the Operator, addressed to any natural person with legal capacity, to enter into an agreement on the use of the Sanero.ai Service on the conditions set out below.

1.2. The Terms are published at a permanent address within the Service and are available for review before use begins. The version published at the time of the relevant use is the one in force.

1.3. Full and unconditional acceptance of this Offer is constituted by the User performing any of the following actions: ticking the consent box at registration, creating an account, signing in, or actually using the Service. From the moment of acceptance, the Terms acquire the force of an agreement between the User and the Operator.

1.4. These Terms are a single document and include, among other things, the acceptable use rules (Section 9), the disclaimer of warranties (Section 11), and the terms of payment, subscriptions and refunds (Section 14). By accepting the Offer, the User confirms that they have reviewed its conditions, as well as the Privacy Policy, which is an integral part of the relationship between the parties, is incorporated into the Terms by reference, and governs the processing of personal data and the use of cookies.

1.5. If the User does not agree with any of the conditions, they must refrain from using the Service.

2Terms and definitions

The following terms are used in the Terms and related documents:

2.1. Service — the software-and-hardware system available through a web interface under the “Sanero.ai” brand, providing unified access to a catalogue of artificial-intelligence models and related features, including text dialogue, web search and research, and image and video generation.

2.2. Operator (equivalently — the “Administration of the Sanero.ai Service”) — the person organising the operation of the Service and providing access to it.

2.3. User — a natural person aged 18 or over who has accepted the Offer and uses the Service.

2.4. Account (equivalently — the “Personal Cabinet”) — the User’s account through which access to the Service is carried out.

2.5. Model — an artificial-intelligence model to which access is provided through the Service.

2.6. Third-party suppliers (equivalently — “sub-processors”) — independent third parties whose capacity, infrastructure and services are used for the operation of the Service, including third-party AI-model providers, infrastructure and hosting providers, search services, and payment providers. The specific names of such persons constitute the Operator’s trade secret and are not disclosed in this document.

2.7. Auxiliary models and tools — additional models, algorithms and software means applied by the Service to improve the accuracy, completeness and quality of the result produced by the Model selected by the User. Their use is a standard mode of operation of the Service.

2.8. User Content — any data, texts, requests, files and other materials that the User enters, uploads, transmits or otherwise places in the Service.

2.9. Results (equivalently — “generated materials”) — texts, images, video, search summaries and other materials produced by the Models and features of the Service in response to User Content.

2.10. Subscription — a tariff plan granting the User access to the Service within established limits for a periodic fee.

2.11. Top-up balance — a separately purchased and replenishable balance spent on paying for use of the Service beyond or outside the subscription limit.

2.12. Model substitution — the covert delivery to the User of a result from a different model under the name of the Model selected by the User. The use of Auxiliary models and tools does not constitute Model substitution.

3Subject of the Terms and description of the Service

3.1. The Operator provides the User, on the conditions of the Terms, with access to the Service as an aggregator (gateway) that, through a single interface and a single account, enables interaction with the catalogue of Models and related features.

3.2. The functional capabilities of the Service include, in particular: text dialogue with a Model selected by the User; web search and research with retrieval and analysis of publicly available information on the Internet; and image and video generation.

3.3. The Service is a technological intermediary: it organises access to the capacity of Third-party suppliers and its use by the User. The Operator is not the author, developer or right holder of the Models and does not control their internal design and behaviour.

3.4. The composition of the catalogue of Models, the list of features, the limits and the tariffs are determined by the Operator and may change. Current information on tariffs is published on the relevant page of the Service.

4Registration, account and age restriction

4.1. Full use of the Service requires registration of an account. On registration the User provides an e-mail address and a password, and may also indicate a username and other profile details.

4.2. The Service is intended solely for persons aged 18 or over. By accepting the Offer, the User represents and warrants that they are 18 or over and have full legal capacity to enter into the Terms. The Operator does not provide the Service to persons known to be below that age.

4.3. Where there are reasonable doubts about the User’s age, the Operator may request confirmation of age and suspend or delete an account in respect of which there are reasonable grounds to believe that it belongs to a minor.

4.4. The User undertakes to provide accurate information and to keep it up to date. The User is solely responsible for maintaining the confidentiality of their credentials and for all actions performed under their account. The User must immediately notify the Operator of any unauthorised access.

4.5. As a general rule, one User uses one account. Transfer of an account to third parties is not permitted.

5Nature of the Service, authenticity of Models and prohibition of substitution

5.1. The Operator presents the Models as the official models of their respective makers and does not carry out Model substitution of the Model selected by the User.

5.2. The parties acknowledge that a technically covert model substitution, were it to occur, could happen exclusively on the side of a Third-party supplier — that is, where a supplier covertly provides a different model under the declared name. Such an event is outside the Operator’s control and contrary to the Operator’s will. The Operator takes reasonable measures to detect and prevent such events.

5.3. Good-will compensation. If Model substitution is detected or proven for a specific request, the Operator, at its discretion and as a gesture of good will, refunds to the User’s Top-up balance the amount charged for that request and doubles it. This measure is voluntary and discretionary and constitutes the sole and exhaustive remedy of the User in connection with such an event; it does not create any other monetary obligation of the Operator and does not amount to an admission of fault.

5.4. The use of Auxiliary models and tools to improve the accuracy and quality of the result is a standard, intended operation of the Service and does not constitute Model substitution. The User is informed of this mode of operation and consents to it.

6Third-party suppliers and dependency of the Service

6.1. The operation of the Service is ensured through the involvement of Third-party suppliers. Their availability, changes, errors, restrictions, suspensions and other acts or omissions are outside the Operator’s control.

6.2. The Operator does not guarantee uninterrupted, error-free and continuous operation of the Service and is not liable for the consequences of failures, changes or discontinuation of the services of Third-party suppliers, nor for the quality, legality and content of the Models and services they provide.

6.3. The list, composition and conditions of engagement of Third-party suppliers may be changed by the Operator without separate notice to the User, provided that the general nature of the Service is preserved.

7Intellectual property

7.1. The Service, its software, user interface, design, databases, the “Sanero.ai” brand, logos, texts and other elements are objects of the Operator’s intellectual property or are used by the Operator on a lawful basis and are protected by applicable law. No provision of the Terms transfers to the User any rights in these objects, other than the right to use the Service for its intended purpose within the scope of the Terms.

7.2. The User retains the rights belonging to them in the User Content. By accepting the Offer, the User grants the Operator a non-exclusive, royalty-free licence, valid for the duration of use of the Service, to use the User Content to the extent necessary for the operation of the Service: storage, reproduction, technical processing, transmission to Third-party suppliers (sub-processors) for the handling of requests, as well as for security, moderation and improvement of the quality of the Service. This licence does not imply public distribution of the User Content beyond the purposes of providing the services.

7.3. Rights in the Results are governed by applicable law and the terms of the respective Third-party AI-model suppliers. The Operator gives no warranty as to the protectability, originality, or patent or copyright cleanliness of the Results and does not guarantee that the use of the Results will not infringe the rights of third parties. The User is responsible for verifying the Results and the lawfulness of their use.

7.4. The User may not use the brand, designations and other means of individualisation of the Operator without the Operator’s prior written consent.

8User Content and User warranties

8.1. The User is solely and fully responsible for all User Content that they enter, upload, transmit, generate or distribute using the Service, as well as for any consequences of such use.

8.2. The User represents and warrants that they hold all necessary rights and permissions in respect of the User Content and that its placement and processing in the Service do not violate applicable law or the rights of third parties.

8.3. The Operator acts as a neutral intermediary and hosting operator in respect of the User Content, is not obliged to pre-screen or monitor content, but is entitled, in the manner provided for in Section 10 of the Terms and the acceptable use rules, to moderate, restrict access to content, remove it, and apply measures to the account.

9Acceptable use rules

9.1. The User undertakes to use the Service in good faith, in accordance with applicable law, these Terms and the purposes for which the Service is provided. This Section sets out the acceptable use rules and is binding on the User.

9.2. Prohibited purposes and content. When using the Service it is prohibited to enter, upload, generate, store, transmit or distribute materials, or to perform actions, that:

(a) violate applicable law or are aimed at committing unlawful acts;

(b) constitute material that sexually exploits minors or depicts them in a sexualised manner, as well as any other content of a sexual nature involving minors in any form;

(c) contain incitement to violence, terrorist or extremist propaganda, incitement to hatred, and discrimination on grounds of race, nationality, religion, sex, orientation, disability or other protected characteristics;

(d) are aimed at harassment, bullying, threats, stalking or causing harm to other persons;

(e) infringe intellectual property rights, image rights, honour, dignity, business reputation, secrecy or the privacy of third parties;

(f) constitute instructions for creating weapons, explosive, poisonous or other dangerous substances, for causing substantial physical harm, or assistance in serious crimes;

(g) are malicious software, exploits, means of unauthorised access, phishing or fraud;

(h) constitute disinformation capable of causing substantial public harm, or impersonation of another person or organisation.

9.3. Prohibited technical actions. It is prohibited to: carry out attacks on the Service and its infrastructure (including attempts to disrupt availability, gain unauthorised access, or circumvent security and authentication measures); decompile, disassemble or reverse-engineer the Service; automatically collect data (scraping) and extract the content of the Service without the Operator’s permission; circumvent, disable or interfere with established limits, quotas and technical restrictions; resell, sublicense or provide access to the Service to third parties outside permitted use; use the Service to create a competing service or to train third-party models, unless otherwise agreed with the Operator.

9.4. Responsible use of Results. The User may not use the Results in a manner that creates in third parties a false impression of their source, reliability or professional character, nor in areas where an error may cause harm, without independent verification by a qualified specialist.

9.5. Consequences of breach. Breach of this Section is a material breach of the Terms and grounds for the Operator to apply the measures provided for in Sections 10, 15 and 16, including restriction or removal of content, suspension or termination of access, and deletion of the account, and, where there is a legal obligation, notification of the competent authorities.

10Moderation and access to content

10.1. For the purposes of security, prevention of abuse, compliance with legal requirements and protection of the rights of third parties, the Operator is entitled, automatically and/or manually, to access the User Content and the User’s correspondence and to review them where the Service’s systems detect indicators (suspicion) of unlawful or prohibited content, and also in other cases where this is necessary for moderation, security, prevention of abuse and compliance with the law.

10.2. Such access is carried out proportionately and is limited to the purposes specified in clause 10.1, with respect for the User’s privacy. The legal bases for processing for these purposes are disclosed in the Privacy Policy.

10.3. Following the detection of violations, the Operator is entitled to restrict access to content, remove it, suspend or terminate access to the Service, and, where there is a legal obligation, notify the competent authorities.

11Disclaimer of warranties

11.1. The Service, the Models, the Results and all related features are provided on an “as is” and “as available” basis, without any warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability and non-infringement.

11.2. The Results are produced by probabilistic models and may contain errors, inaccuracies, be outdated, incomplete, misleading or offensive. The Results do not constitute professional advice — medical, legal, financial, tax, engineering, psychological or other — and cannot replace consulting a qualified specialist.

11.3. The User uses the Results at their own risk and is solely responsible for any decisions and actions taken on their basis. The Operator does not guarantee the achievement of any results from the use of the Service.

11.4. The Operator does not guarantee uninterrupted and error-free operation of the Service, the absence of delays, failures or interruptions, or the conformity of the Service to the User’s subjective expectations.

12Limitation of liability

12.1. To the maximum extent permitted by applicable law, the Operator is not liable for indirect, incidental, special, punitive or any consequential damages, nor for lost profit, loss of data, goodwill, revenue or opportunities, arising in connection with the use of or inability to use the Service, even if the Operator was advised of the possibility of such damages.

12.2. The Operator’s aggregate liability on any grounds connected with the Service is limited to the lesser of: the amount actually paid by the User to the Operator for use of the Service during the [1–3] calendar months immediately preceding the event giving rise to the claim, or the amount of [FIXED CAP, e.g. 50] [CURRENCY].

12.3. The limitations and exclusions in this Section apply to the extent permitted by applicable law. If applicable law does not permit the exclusion or limitation of liability for certain types of damages (including for harm to life or health caused through the Operator’s fault, or as a result of intent or gross negligence), the Operator’s liability is limited to the minimum extent permitted by such law, and the remaining provisions remain in force in accordance with Section 21.

12.4. The Operator is not liable for the acts and omissions of Third-party suppliers, Users and other third parties, or for circumstances beyond its reasonable control.

13Indemnity

13.1. The User undertakes to indemnify the Operator, as well as its representatives and the persons it engages for the operation of the Service, against any claims, demands, suits, damages, costs and expenses (including reasonable legal fees) arising as a result of: the User’s use of the Service; the User Content; the User’s breach of the Terms, related documents or applicable law; or infringement of the rights of third parties.

13.2. The Operator may, at its discretion, assume the conduct of the defence of such a claim, and the User undertakes to provide reasonable assistance. Settlement of a claim without the Operator’s consent does not release the User from the obligation to indemnify.

14Payment, subscriptions, balance and refunds

14.1. Paid features. Access to the paid features of the Service is provided on the conditions of a Subscription and/or at the expense of the Top-up balance. The composition of tariffs, their cost, included limits and the charging procedure are indicated on the relevant page of the Service and may change in accordance with clause 14.9.

14.2. Charging model. The cost of using the Service is calculated on the basis of the actual volume of resources consumed (in particular, by the number of processed data units — tokens, by the number of requests, or by generation time, depending on the feature and the Model) and is expressed in monetary units linked to the United States dollar (USD). The cost includes the Operator’s mark-up as the organiser of access to the Service. The applicable units of measurement and rates are reflected in the interface of the Service.

14.3. Subscription and subscription limit. A Subscription grants access to the Service within the limit established for the relevant tariff, including a periodically renewed usage limit. The volume, frequency of renewal and conditions of the limits are determined by the parameters of the tariff.

14.4. Top-up balance. The Top-up balance is replenished by the User and spent on paying for use of the Service. The order of priority of deduction between the subscription limit and the Top-up balance is determined by the deduction-mode settings available to the User. The Top-up balance is intended solely for payment for the services of the Service, is not an electronic means of payment, a bank deposit or a monetary obligation of the Operator outside the Service, and is not subject to exchange for cash, except in cases expressly provided for by applicable law.

14.5. Charging for actually consumed resources. Charges are made for processing actually initiated and resources actually consumed. Since processing a request entails real consumption of the capacity of Third-party suppliers, a charge may be made even where the request ended in an error, was interrupted or cancelled after processing began — in an amount corresponding to the resources actually consumed. Information about charges is reflected in the usage history in the Personal Cabinet.

14.6. Automatic renewal of the Subscription. If the relevant tariff provides for periodic payment, the Subscription is renewed automatically for each subsequent period at the current price. By taking out such a Subscription, the User consents to recurring (periodic) charges through a third-party payment provider until auto-renewal is cancelled. The User may cancel automatic renewal at any time through the interface of the Service; cancellation stops subsequent charges and takes effect at the end of the paid period. The provisions of this clause apply from the moment the payment feature is connected and the relevant tariffs are activated.

14.7. Refunds. Unless otherwise expressly required by the mandatory rules of applicable consumer-protection law, amounts paid are non-refundable, since the services of the Service are rendered and consumed immediately in digital form as they are used. By beginning to use a paid feature or to spend the Top-up balance, the User consents to the immediate commencement of the service and, where applicable, waives the corresponding “cooling-off period” in respect of the part of the service already consumed. The Operator may, at its discretion, as a gesture of good will and without admission of obligation, provide a refund or a credit to the Top-up balance in individual cases, including in the event of a technical error of the Service.

14.8. Payment provider and payment-credential details. Payment processing is carried out by a third-party payment provider. The Operator does not store full payment-credential details of the User (payment-card numbers and similar data); responsibility for the security of payment processing and compliance with industry standards rests with the payment provider. By making a payment, the User additionally accepts the terms of the relevant payment provider.

14.9. Price changes. The Operator is entitled to change tariffs and rates. Changes do not apply to an already paid and unexpired Subscription period. The User is notified of a change in the price of a recurring Subscription by a reasonable means before the start of the next period; continued use and/or non-cancellation of auto-renewal after the changes take effect signifies agreement with the new price.

14.10. Payment disputes and chargebacks. Before initiating a chargeback through a bank or payment provider, the User undertakes to contact the Operator for resolution. Bad-faith initiation of chargebacks where services were in fact rendered is treated as a breach of the Terms and is grounds for suspension or termination of access, as well as for recovery of the damages and related costs caused. The Operator is entitled to provide the payment provider and banks with the information necessary to consider a payment dispute.

14.11. Taxes. Prices may not include applicable taxes and levies unless expressly stated otherwise. Tax obligations arising for the User in connection with the use of the Service are fulfilled by the User independently, unless otherwise provided by applicable law.

15Availability of the Service, changes and suspension

15.1. The Operator is entitled at any time to change, supplement, restrict, suspend or discontinue the operation of the Service as a whole or of its individual features, models and tariffs, with prior notice where required by applicable law, and, in the case of security threats, unlawful use or requirements of Third-party suppliers, without prior notice.

15.2. The Operator is not liable to the User for any change in or discontinuation of the features of the Service carried out in accordance with this Section.

16Term, suspension and termination of access; deletion and export of data

16.1. The Terms are in force from the moment of acceptance until the account is deleted by the User or access is terminated by the Operator.

16.2. The Operator is entitled to suspend or terminate the User’s access to the Service (in whole or in part), and to delete the account, in the event of the User’s breach of the Terms or related documents, in the presence of security threats or indicators of unlawful use, or where there is a legal obligation.

16.3. Self-service account deletion. The User may at any time delete their account independently through the interface of the Service. Deletion of the account entails the cascading and irreversible deletion of the User’s associated data to the extent and with the exceptions described in the Privacy Policy.

16.4. Data export. The User may independently download their data in a machine-readable format through the interface of the Service, in the manner described in the Privacy Policy.

16.5. Termination of access does not release the User from performing obligations that arose before termination. Provisions that by their nature should survive termination (including those on intellectual property, disclaimer of warranties, limitation of liability, indemnity and dispute resolution) remain in force.

17Personal data

17.1. The processing of the User’s personal data is carried out in accordance with the Privacy Policy, which is an integral part of the Terms. By accepting the Offer, the User confirms that they are familiar with the said Policy.

18Changes to the Terms

18.1. The Operator is entitled to unilaterally amend the Terms and related documents. The version in force, with an indication of the effective date and version, is published within the Service.

18.2. The Operator notifies the User of material changes by a reasonable means (for example, by a notice within the Service or by e-mail) before they take effect, where required by applicable law.

18.3. Continued use of the Service after the changes take effect signifies the User’s agreement with the updated version. If the User does not agree with the changes, they must stop using the Service and may delete their account.

19Governing law and dispute resolution

19.1. The Terms and related relations are governed by the law of [GOVERNING LAW / JURISDICTION], without regard to conflict-of-laws rules, to the extent that this does not contradict the mandatory consumer-protection rules of the State of the User’s place of residence.

19.2. The parties take reasonable measures to resolve disputes through negotiation. Before going to court, the User sends the Operator a claim using the Operator’s contact details specified in clause 21.7; the response period is [PERIOD, e.g. 30] days.

19.3. If agreement is not reached, the dispute is subject to resolution in [COMPETENT COURT / PROCEDURE], unless otherwise established by the mandatory rules of applicable law. The provisions of this Section do not deprive a consumer User of the rights granted to them by the mandatory rules of their place of residence.

20Force majeure

20.1. The parties are released from liability for non-performance or improper performance of obligations if it is caused by force-majeure circumstances, including, without limitation, natural disasters, military actions, acts of authorities, failures, outages and discontinuation of the services of Third-party suppliers, communication networks and power supply, and large-scale cyberattacks. For the duration of such circumstances, the performance of the relevant obligations is suspended.

21Final provisions

21.1. Severability. A finding that any provision of the Terms is invalid or unenforceable does not entail the invalidity of the remaining provisions. An invalid provision is to be replaced by a valid one that is closest in meaning and economic effect, and to the extent it remains in force it applies to the maximum permitted extent.

21.2. No waiver. The Operator’s failure to exercise, or delay in exercising, any right does not constitute a waiver of it.

21.3. Assignment. The User may not transfer their rights and obligations under the Terms to third parties without the Operator’s consent. The Operator may transfer its rights and obligations to a successor in connection with a reorganisation, transfer or sale of the Service, with notice to the User.

21.4. Entire agreement. The Terms, together with the related documents, constitute the entire agreement of the parties in respect of the Service and supersede any prior arrangements on the same subject.

21.5. Language. The Terms may be published in Russian and other languages. In the event of a discrepancy in interpretation, the Russian-language version prevails.

21.6. Notices. Legally significant communications are sent to the Operator using the contact details specified in clause 21.7, and to the User at the e-mail address of their account or through the interface of the Service.

21.7. Operator’s details and contacts: Administration of the Sanero.ai Service; e-mail — saneroai4@gmail.com; Telegram — @velvixshoptg; [OTHER DETAILS / JURISDICTION — IF ANY].